Terms & Policies

 

DEPOSIT POLICY:

All bookings require a 50% deposit of your total reservation within one week of your booking confirmation. A preliminary invoice will be provided for reference.  This includes the 20% Ranch Fee.

The remaining balance and final payment is due 30 days prior to your arrival.

We recommend purchasing travel insurance for your vacation. This ensures fully refundable changes to your reservation outside of our cancellation policy. 

CANCELLATION POLICY:

Cancellation notification must occur at least 31 days prior to your arrival date to receive refunded payment. A non-refundable booking fee of 10% of your total reservation amount will not be returned.

Cancellation notifications made within 30 days of arrival are not eligible for a refund.

Changes to the number of people within your reservation, such as party size or duration of stay, made within 30 days of arrival will not receive rate adjustments.

ADDITIONAL COST ITEMS

Our staff is happy to make additional Alberta adventures and relaxation opportunities available to our guests. Some of the items and services not included in the Rate and Ranch Fee are:

  • Spa services or treatments

  • Goods for sale at the Mercantile 

  • Reserve list wine and spirits

  • Off-property excursions (e.g. fishing trips, boat tours, etc)

  • Alberta Fish, Wildlife & Parks licenses

  • Private event site fees

  • Round-trip airport ground transfers to and from airport