Terms & Policies

 

DEPOSIT POLICY

Accommodation Bookings

To confirm your reservation, a deposit equal to 40% of the accommodation cost (approximately 25% of the total reservation) is required at the time of booking. The remaining balance is due 7 days prior to arrival.

Reservations made within seven (7) days of arrival require full payment at the time of booking.

Event Bookings

Events require reserving the entire lodge and committing significant planning resources in advance.

A “hold the date” fee is required to secure your event date. A 50% deposit of the estimated total event cost is then required three (3) months prior to the event date. A preliminary invoice will be provided at that time.

The remaining balance is due 30 days prior to your event.

Travel Insurance

We recommend purchasing travel insurance for your stay. Travel insurance can provide additional flexibility should unexpected circumstances require you to change your plans outside of our cancellation policy.

CANCELLATION POLICY

Accommodation Reservations

The Lodge at Thanksgiving Ranch offers a very limited number of private suites, and each reservation represents a significant commitment of our inventory. Because of this, it can be difficult to replace a reservation on short notice.

Cancellations made 35 days or more prior to arrival will receive a partial refund, less a non-refundable booking fee of 15% of the total reservation amount.

Cancellations made within 35 days of arrival are not eligible for a refund.

Reservations made within seven (7) days of arrival are final and non-refundable, as the short notice does not allow sufficient time to rebook the accommodation.

Changes to the number of guests or the duration of the stay within 35 days of arrival will not result in rate adjustments or refunds.

Event Reservations

Events require significant preparation and the full commitment of the property, staff, and resources well in advance. For this reason, event payments are non-refundable once received.

RESERVATIONS THAT WE NEED TO CANCEL

We are located in the foothills of the Canadian Rocky Mountains. If we feel that the the weather is going to affect the enjoyment of your stay, then we reserve the right to reschedule your stay and/or make other arrangements with you.

ADDITIONAL COST ITEMS

Our staff is happy to make additional Alberta adventures and relaxation opportunities available to our guests. Some of the items and services that could be available, but are not included in the Rate and Lodge Fees are:

  • Spa services or treatments

  • Goods for sale at the The Lodge Mercantile 

  • Reserve list wine and spirits

  • Off-property excursions (e.g. golfing, fishing trips, boat tours, etc)

  • Alberta Fish, Wildlife & Parks licenses

  • Private event site fees

  • Round-trip airport ground transfers to and from airport

  • Helicopter hiking and sight seeing tours